E-Mail Management Calculator Tallies Return on Investment
July 31, 2008
Government Technology

E-mail is an indispensable business tool, and its presence in the workplace continues to increase. According to research by The Radicati Group Inc., employees will spend an average of one-third of their workday in 2008 managing e-mail — writing new messages, replying, forwarding and searching for older correspondence. That figure is projected to jump to 41 percent in 2009.

Ambitious Meebo picks up partners
July 17, 2008
Silicon Valley.com

Meebo, the 3-year-old Mountain View start-up recognized as a trailblazer in Web-based communications, unveiled eight new partnerships on Wednesday that could potentially add 55 million users to its growing instant-messaging service. “There’s a lot of movement and excitement in the [live communication] field,” said Sarah Radicati, analyst and chief executive of the Palo Alto-based Radicati Group. “It’s a very lively space, changing very quickly.”

A Better Social Search Engine?
July 16, 2008
Internet News

Analyst Sara Radicati has not tried Delver yet but said any venture of this kind has to win over users already comfortable with other tools, such as Google, for search. “Even with regular Web search I think users often don’t know how to deal with all the results that are returned,” Radicati, CEO of The Radicati Group, told InternetNews.com. “You can get all kinds of fascinating information, but it can be overwhelming.” For Delver to be successful, Radicati said it must attract early adopters comfortable using new tools and hope a viral marketing or strong word-of-mouth campaign can grow its user base. She thinks Delver could catch on if it can help the average user find more selective, relevant results.

SaaS Best Path for SMB Unified Communications
July 14, 2008
Small Business Computing

At a recent webconference, a panel of UC experts said that small to mid-size businesses eyeing unified communications should consider the software as a service (SaaS) approach. There’s been a fairly slow up tick [with SMBs] so far but that’s due to change very soon,” Sara Radicati, president, Radicati Group, told Web conference attendees. Market drivers include more SaaS options, faster connectivity and SMB interest in building virtual workforces. “There are lots of elements coming together pushing it along,” said Radicati.

Creativity can thrive, if you keep the e-mail in check
July 13, 2008
Boston.com

Workers today are faced with increasing information overload- the emails, phone calls, instant messages, digital documents, meetings, conference calls, and text messages are continuing to add up. We’re spending a good deal of the day dealing with interruptions. Workers get an average 156 e-mails a day, according to the Radicati Group Inc., a research group.

IVR Technologies Releases Callback Add-In for Microsoft
July 3, 2008
Los Angeles Metro
IVR Technologies, Inc. announced the addition of the Callback Add-In for Microsoft Office Outlook 2007 to its Talking SIP suite of innovative and revenue driving applications. According to the Radicati Group, Microsoft Office Outlook has over 60% of the corporate e-mail client market. As the defacto e-mail client and with millions of users worldwide there is tremendous potential for the Callback Add-In.