The Radicati Group Releases “Instant Messaging Growth Forecast, 2016-2020”

By • Feb 8th, 2016 • Category: Radicati Press Release

Key Statistics on adoption of Instant Messaging and Mobile Messaging across business and consumer users

For Immediate Release
The Radicati Group, Inc.
(650) 322-8059

Palo Alto, CA – February 8, 2016 – A new study from the Radicati Group brings together current use data and four-year forecasts for Instant Messaging (IM) and Mobile Messaging (also referred to as Mobile IM or Mobile Chat). It includes data on both business and consumer adoption of these technologies.

According to the report, the number of worldwide Instant Messaging (IM) accounts, not including Mobile Messaging, will be over 3.2 billion in 2016, and grow to over 4.1 billion by the end of 2020.

Business use of IM continues to show stronger growth than consumer use, mainly to the integration of unified communication features, such as voice and video, into Enterprise IM solutions. Also as enterprise customers gain confidence with cloud services, they are increasingly opting for highly affordable cloud-based Enterprise IM solutions.

Mobile Messaging (also referred to as Mobile IM or Mobile Chat) is seeing strong growth with both consumer and business users.

To order a copy of the study, or for additional information about our market research programs, please email us at or visit our web site at

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