Why HD Voice?

By • Jan 22nd, 2010 • Category: Other

A great deal has been written about Fixed Mobile Convergence (FMC) and the opportunities it provides network operators while also delivering benefits and cost savings to customers. To date, however, there is still little to show in terms of successful FMC offerings that have truly lived up to the expectations of both network providers and their customers. True, in the Internet broadband market operators are bundling together voice, Internet and video services but most of this is really a packaging and pricing exercise rather than a true convergence of technologies for the delivery of enhanced services.

The mobile carrier market is even further behind in terms of embracing FMC models. Little or nothing is being offered in terms of converged voice, data and video technology in order to leapfrog current PSTN or GSM technologies and provide real benefits. In the case of voice in particular, the true opportunity of VoIP has been missed by most operators since most of the services available today offer worse call quality than traditional PSTN voice lines; especially digital systems like those prevalent in Europe. This makes VoIP services difficult to use effectively in many situations. For instance, try speaking to an automated call center through a VoIP connection most likely the voice quality will be so poor that most of your voice commands will be unrecognized. Yet, powerful HD Voice technology is available today at accessible price points that network operators can turn into a significant value-add, and customer retention proposition.

Download Full Whitepaper

Comments are closed.